Returning Products

We are sure that you will love your new jewellery making products. But if for any reason you are not completely satisfied with your purchase, simply complete the returns form enclosed with your goods and send them back to us for a full refund.

Can I return products that I do not want?

Absolutely. Whenever you buy jewellery making products from us you have the benefit of our 30 day guarantee, which starts on the day you receive your products. If for any reason you are not satisfied with your jewellery making products, just complete the returns form enclosed with your products and send back to us for a full refund of the product price.

How do I return faulty items?

If your jewellery making product becomes faulty after 30 days but within six months of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.

How should I return unwanted or faulty products?

Please complete the returns form enclosed with your jewellery making product and send it to the specified address. Please send it back to us using a fully insured and trackable method of postage.

How long will my return take to be processed?

We promise to process your return within 30 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.

On your dispatch note you will find a returns sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, we will scan the parcel when it arrives in our warehouse and send you an email letting you know we have received it and giving you an update on approximately how long returns are taking to process at that time.
For more information please see our full Terms and Conditions